A government agency in Maryland intended to conduct an accessibility audit of its website and remediate the issues to ensure its public-facing website complies with the latest accessibility compliance regulations.

The scope of work included:

• Perform a comprehensive accessibility audit of over 400 web pages and PDF documents.
• Provide detailed compliance reports identifying non-conformance to WCAG 2.1 AA, ADA, and Section 508.
• Execute remediation of website elements and documents to bring them into compliance.
• Implement a long-term accessibility management system to support ongoing compliance and monitoring.

Our project approach included:

1. Initial Audit
   • Conducted a comprehensive scan of the website using Siteimprove.
   • Supplemented automated findings with manual testing, ensuring completeness and relevance.
   • Verified keyboard navigation, screen reader behavior, and content hierarchy consistency.
   • Reviewed over 400+ individual web pages and multiple PDF documents.
2. Compliance Reporting
   • Generated detailed reports documenting:
     • Non-text content lacking alt text
     • Improper semantic structure (e.g., heading levels, ARIA attributes)
     • Color contrast issues
     • PDF accessibility issues (e.g., missing tags, logical reading order)
   • Prioritized findings based on user impact and severity.
3. Remediation
   • Implemented front-end fixes using HTML/CSS/JS to improve accessibility.
   • Collaborated with backend Drupal developers to:
     • Fix template issues
     • Implement accessible widgets and forms
   • Updated PDF files using accessibility tools to include:
     • Proper tagging
     • Descriptive titles
     • Logical navigation
4. Verification & Testing
   • Re-ran Siteimprove tests to ensure all critical issues were resolved.
   • Conducted user testing with ChromeVox to confirm screen reader usability and alignment with WCAG 2.1 AA.
5. Post-Remediation Reporting
   • Delivered updated compliance reports demonstrating improved accessibility scores.
   • Included before-and-after comparisons to highlight progress.

As part of the project, we delivered the following:

• Accessibility Audit Report
• Remediation Implementation Plan
• Updated WCAG 2.1 AA Compliance Report
• Recommendations for long-term accessibility governance

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